Shipping policy
This Shipping Policy is issued by CDP Group, LLC, operating under the SimuPilot brand.
Effective Date: August 25, 2026
1. Introduction
At SimuPilot, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on simupilot.com.
Service name: Standard Shipping
Price: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Handling time: 1 to 3 business days
Transit time: 5 to 8 business days
Total delivery time: 6 to 11 business days
Destination: United States
Coverage: All products unless a product page says otherwise
2. Shipping Destinations
United States
We currently ship within the Continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, or U.S. territories.
We do not ship to P.O. boxes that cannot accept carrier delivery.
Future Expansion
We plan to add more regions. When we do, this page will be updated.
3. Shipping Costs
Standard Shipping: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.
4. Order Handling and Delivery Time
Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.
If an item needs extra time, the product page will show a note. That note will override the general timing above.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.
Shipment Tracking
Every shipment includes tracking. You will receive a tracking link by email when your order ships.
Insurance
Shipments are insured against loss or damage. Contact us if there is an issue.
6. Order Tracking
After your order ships, you will receive an email with the tracking number and a link to follow the delivery.
7. Delivery Issues
Delayed or Lost Packages
If your delivery exceeds the 6 to 11 business day window, email us at support@simupilot.com or call 314-635-7167.
Marked Delivered but Not Received
Verify your address: Confirm that the shipping address provided at checkout is correct.
Check nearby: Check with neighbors or building management.
Contact support: Contact us so we can assist with a trace.
Damaged Packages
Photographs: Photograph the packaging and the item.
Reporting: Contact us within 48 hours at support@simupilot.com.
We will arrange a replacement or refund as appropriate.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.
9. Returns and Refunds
Return eligibility and return windows vary by product. Please review the individual product page for the return terms applicable to your purchase. Approved returns must meet the applicable product-specific conditions.
Return shipping: Customers are responsible for return shipping on approved change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
Refund timing: Refunds are processed within 14 days after we receive and inspect the return, to the original payment method.
Please refer to our full Return and Refund Policy for additional information regarding return eligibility, conditions, and applicable fees.
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.
If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.
11. Contact
Email: support@simupilot.com
Phone: 314-635-7167
Address: SimuPilot, 225 South Meramec, Suite 528T, Clayton, MO, 63105, United States
Service hours: Monday–Friday, 9 AM–5 PM Central Time
12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.
Thank you for shopping with SimuPilot.
