Return and Refund Policy
This Return and Refund Policy is issued by CDP Group, LLC, operating under the SimuPilot brand
Effective Date: August 25, 2026
1. Overview
At SimuPilot, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through simupilot.com.
Summary
Region: United States
Return window: Return eligibility and return windows vary by product. Please review the individual product page for the return terms applicable to your purchase. Damage must be reported within 48 hours of delivery.
Return eligibility: Returns may be accepted for defective and non-defective products when they meet the applicable product-specific return conditions outlined on the individual product page and in this policy.
Return shipping: Customer is responsible for return shipping on approved change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
Restocking fee: Approved non-defective returns may be subject to a 25% restocking fee based on the product price. This fee is waived for defective, damaged, or incorrect items.
2. Contact Information
To start a return or report damage, contact our customer service team:
Email: support@simupilot.com
Phone: 314-635-7167
Address: SimuPilot, 225 South Meramec, Suite 528T, Clayton, MO, 63105, United States
Hours: Monday–Friday, 9 AM–5 PM Central Time
3. Eligibility for Returns
Return eligibility and return windows vary by product. The individual product page should be reviewed before purchase for the return terms applicable to that item.
Returns may be accepted under the following conditions:
Damaged, defective, or incorrect items: The item arrived damaged, defective, or incorrect.
Non-defective returns: The customer wishes to return a new item within the return window specified for that product.
Reporting deadline: Damage, defects, or incorrect items are reported within 48 hours of delivery.
Return window: The return is requested and completed within the applicable product-specific return window.
Product condition: The item is unused and includes all original packaging and accessories.
Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival. Where product-specific return terms differ from the general provisions of this policy, the return terms stated on the individual product page will apply to that product.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include the following information:
Order number: Your order number.
Photos: Photos clearly showing the damage or issue.
Description: A brief description of the problem.
We will review the information and, if approved, provide return instructions. For defective, damaged, or incorrect items, we cover the cost of the return at no charge to you.
5. Return Shipping and Fees
For approved change-of-mind or non-defective returns, the customer is responsible for return shipping costs. For items that arrive defective, damaged, or incorrect, we cover return shipping at no cost to you. Please ship approved returns within 7 days of approval.
Restocking Fee: Approved non-defective returns may be subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Defective, damaged, or incorrect items, and exchanges for the same item, are not charged a restocking fee.
For defective, damaged, or incorrect items, contact us first so we can arrange the return at no cost to you.
6. Refunds and Replacements
Inspection: After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies.
Refund timeline: Refunds are issued to the original payment method within 14 days after we receive and inspect the return.
Replacement option: If you prefer, we can send a replacement item instead of a refund when a replacement is available and applicable.
7. Exchanges
We accept exchanges for defective products and may accept exchanges for non-defective products when they meet the applicable product-specific return conditions. Replacement items are shipped once the returned item is received and approved.
8. Cancellations
Before shipment: Orders may be canceled before shipment for a full refund.
After shipment: Once shipped, cancellations are not possible. You must follow the applicable return process outlined above and the return terms stated for the product purchased.
9. Legal Rights
This policy does not affect your rights under applicable U.S. consumer protection law.
10. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from SimuPilot, you agree to this Return and Refund Policy and any product-specific return terms disclosed on the individual product page.
SimuPilot
Email: support@simupilot.com
Phone: 314-635-7167
Address: 225 South Meramec, Suite 528T, Clayton, MO, 63105, United States
